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FAQ´s

Orders:

Can I also place orders by telephone?

Unfortunately, telephone orders are currently not possible. Our online store is clearly structured and allows you to navigate easily. We advise and accompany you step by step during your purchase. If there are any uncertainties, you can always send us a message to Kundenservice@xenox.at. We will gladly answer all your questions.

Do I get a confirmation so that I know if my order was successful?      

Shortly after your purchase, you will automatically receive an order confirmation from us, including your order number.

I do not live in the EU; do I have the possibility to order?       

We are very pleased about your interest in us and our products. At the moment we only deliver within the EU. But we are working hard to bring Xenox to you. Write us and let us know where you are coming from! (Free from 70 EUR - otherwise 8.90 EURO)

Can I have my order delivered to Switzerland?      

At the moment we only deliver within the EU. But we are working hard to bring Xenox to you.

Can I change my order at a later date?

It is not possible to change your order retrospectively at the moment. If you change your mind, you can return your products to us after you have received your purchase.

Payment:

Can I order without a credit card?  

Xenox also accepts payments through Klarna and PayPal.  Please note that Klarna and PayPal are independent billing companies. We have no influence if your payment is declined. If you have further questions about your purchase on invoice, please contact Klarna or PayPal customer service directly.

Shipping and handling:

What are the shipping costs and how long will the delivery take?

COUNTRY

Free from

Standard shipping

Express shipping

DE & AT

35 EUR

4.90 EUR

15 EUR

EU / United States

70 EUR / 100 EUR

8.90 EUR / 10 EUR

15 EUR

Delivery time

2-7 days

2-7 days

1-3 days

 

I have problems with the delivery - who can I contact?

In order to deal with your problem as quickly as possible, simply write us a message to Kundenservice@xenox.at with your request and your order number. We will answer as soon as possible. We promise! For telephone support please contact our service hotline 0732/772895-0.

Can I send my package back? If so, for how long?     

If you are not satisfied with an item, you can easily return it to us within 14 days.

Will my order be delivered to any address?       

We will gladly deliver your package to any address within the EU!

How will my order be shipped?

After processing your order, we will deliver your order with DHL Paket GmbH to the address you provided.

Is my package insured?     

Of course, your package is insured and can be tracked until you hold it firmly in your hands.

Can I track my shipment?     

You can check the current status of your order at any time on our website in the section "My account" - "My orders". However, if you have chosen to purchase without registering, i.e., without creating a customer account, this option is not available to you.

When will my order be shipped?     

As soon as we receive your order, it will be processed and prepared for shipping as soon as possible. Orders are shipped from Monday to Friday, except for holidays. As soon as your package leaves our warehouse, you will receive a shipping confirmation via e-mail.

Where does my package come from?  

Your XENOX package comes directly from Stütz GmbH, Petzoldstraße 13, 4020 Linz.

Which delivery times should I expect?

The delivery times for postal shipping depend on the shipping method you have chosen. With standard shipping you will receive your package within 2-5 days. With express shipping, your order will arrive within 1-2 days.

I am in a hurry! Is there an express delivery? 

You want your order to be delivered even faster? No problem! With express delivery you will get your package in only 1-2 days.

Returns:

Which cancellation conditions do I have to comply with?    

You can return any item to us within 14 days. You will receive the required return receipt on our homepage under "Returns".  After entering your data in the form, you will receive the return label from DHL via e-mail.

Do I have a warranty on my Xenox jewelry?  

eturns:We always do our best so that you can enjoy your products for a long time. Our customer service kundenservice@xenox.at will be happy to answer all your questions about the warranty of your products.

How do I contact customer service?  

If you have any questions about your order, need help or we can help you in any other way, please do not hesitate to contact us. Our service team will be happy to assist you and will give you competent advice.

Just send us an e-mail to kundenservice@xenox.at. You can reach us by phone at 0732/772895-0. We look forward to your call!

Other:

I have forgotten my password. What now?     

If you can't remember your password, just click on "Forgot my password" in the login area and enter the email address you used to create your account. We will send you an email with a link where you can create a new password.

I no longer wish to receive your newsletter. What do I have to do?

It' a pity that you don't want to receive our newsletter anymore. To unsubscribe, click on the "Unsubscribe" button at the bottom of the newsletter footer.

Is it possible to send the jewelry directly as a gift?

When placing your order, you can choose between a delivery address and a billing address and thus have your order shipped as a gift at any time.

About Xenox:

Where is the nearest store where I can find Xenox jewelry?     

Our store finder will show you all the places you can find in your area. You can easily filter by city or postal code. Just try it out, you will find it right above the footer.

What are your opening hours?     

Our online store is open for you around the clock!

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